Returns & Exchanges

At Catalyst Pet, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn fashion items. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label and a return packing slip to include inside your package.

3

Package and Ship

Securely pack your items in the original box and drop the package off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-10 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing